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Analyst Traniee Engineer

Started my career working in CTS as a ITIL enginner in monitor and triaging tickets for a pharma company.

Roles and Responsibilites

  • Ticket Management (ServiceNow) and Monitoring-analyzed, measured, reported, monitored the tickets (Incidents/Service Requests) to improve the efficiency of incident management process by using ServiceNow
  • Spearheaded the automating of Monthly Ticket Reporting analysis with the help of Python which reduced time, and effort by 8 hours
  • Informatica monitoring of data workflows to ensure pipelines are working as expected.
  • Headed weekly analysis meetings, aimed at enhancing efficiency, and capacity planning within the team